What is it with people who think they can give a very mediocre service and just get away with it? After a lengthy wait we took the Amarok to Bunbury today to have the wellbody removed and an alloy tray fitted, ok, so I wanted a particular type of tray with certain fittings, a very expensive headboard which had to be of a certain height and went to great lengths to ensure it was explained and put on the accepted quote, sadly on four counts I was disappointed. Firstly and most important, the headboard is higher than it should be, it may not be a problem and I will make some enquiries tomorrow to find out, if it is too high then to be honest it will need a new tray as I don’t want it butchered to fit, not for the price of it, it needs to be perfect! The reason the headboard has to be a certain height is that the Trayon camper which we are picking up next week has an overhang which goes above the cab, not a big one but if the headboard is too big then it won’t fit, I specifically put on the quote acceptance how high it should be and as soon as I saw it I knew they hadn’t read it. The other reason I didn’t want it high above the cab was from an aerodynamic point of view, at the height it is now it completely disruptes the airflow over the cab as it has to split, some over the top and some underneath, again not a massive thing but something I had specifically wanted. Secondly, where the fuel filler is between the cab and the tray there is a big chip of paint missing, just carelessness when fitting it, it’s not major andnif it were the only thing I would just have touched it in and forgotten it but it’s the principle of it. Thirdly, there is a warning light on the dash board on, due to the fact I paid extra to have LED tail lights there needs to be a resistor fitted which means another trip to Bunbury to get it sorted and the last thing is, I only got half a kilometre away from them and had to stop because of a very loud vibration coming from the left hand rear of the cab, I got out to have a look only to find the front of the mudguard is tight up against the back of the cab, so there is more paint missing and the vibration, I had to ram a piece of rag in between them to stop it. You have to question what else might be wrong and tomorrow I will inspect it fully to find out but to say I am thoroughly disappointed would be an understatement! Where is the quality control, the headboard is a communication issue of the right instructions not getting to the workshop but the others are just carelessness and lack of control.
Rant over, or to be continued! Now I can’t sleep, don’t know why but it’s almost 2.30am and I am sitting in the lounge in front of the fire writing this! Perhaps another cup of tea will do the job ………